Growing Your Biz in 2013 - Get Squeezed

Did you know that some folks say you should wrap bacon around your neck when you have a sore throat?   You can rub bear fat on your knees for arthritis or maybe you might eat carrots to improve your eye sight.  I even remember hearing that sugar and whiskey would stop a cough in its tracks.  Don’t know if these “Old Wives Tales’ work but I do know that if you want a healthy business, your health is a top priority.

So, forget the bacon, the bear fat, the whiskey and the sugar and let’s look at what really works.  First of all, eat as many carrots as you like, even if they don’t improve your eyesight.

I read recently that we should start our day with the juice of 1/2 of a lemon in room temperature water 30 minutes before you eat anything.  The lemon juice...

1.    Improves your digestion - it stimulates bile production which aids in preventing heartburn and indigestion
2.    Boosts your energy level for the day- it has a detoxifying affect on your  body
3.     Helps you to loose fat - it aids in removal of toxins which will increase your energy

According to Mike Geary, Certified Norton Specialist....

"The health promoting benefits of lemons are powerful. For centuries, it has been known that lemons contain powerful antibacterial, antiviral and immune boosting components. We know that lemons are a great digestive aid and liver cleanser.  Lemons contain citric acid, magnesium, bioflavonoids, vitamin C, pectin, calcium and limonene, which supercharge our immunity so that the body can fight infection”.
The winter months are just around the corner, you may want to try some mellow yellow just to keep your immune system in check.  So fill your frig with lots of lemons, forget the “Old Wives Tales” and intentionally get yourself healthy, build that immune system and conscientiously decide to get healthy before all those nasty bugs start invading our bodies.  This could work for you employees too,  Grow UR Biz with a healthy you and a healthy staff.

Carol S. Ritter, Motivational Speaker
Results Only Business Coach & Featured Writer
CarolTalks.com
610-442-4545

youtube.com/caroltalks
facebook.com/pages/CarolCoaches
facebook.com/Caroltalkscom

Watch for my new website launch coming soon.

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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Growing Your Biz in 2013 - Jelly Fish, Sharks, and Wind oh MY!

“Find a Way,” said Diana Nyad all year long when her team would tell her reasons why she couldn't swim from Cuba to Florida.  That 64 year old woman is now the first woman to swim in shark and jellyfish infested waters for over 50 hours.  She battled the elements, the sharks, the jelly fish and swallowing all that salt water, but she did it.  This was her 5th attempt. Prior to this accomplishment, the other trips included excruciating stings, an asthma attack, sun, wind and waves.  She not only did it, she did it without a shark cage.  She repeated to herself that she was pushing Cuba away and pushing towards Florida, she sang her favorite nursery rhymes and lullabies to relax her. 

The real question is WHY?  Why does someone want to break a swimming record and, even more, what is inside of her at 64 years old that makes her still want to realize her dream?

What are the qualities she posesses that are simalar to a successful business? 

          Risk Taker - Visionary - Dreamer - Tenacity - Commitment and Talent

Many of us would say she’s crazy.  But hasn’t someone in your life said you were crazy when you decided to turn your dream into a reality.  Risk taking is the hardest for most to take on, the fear of failure is powerful and the fear of lost revenue is even more powerful.  If you have a great idea, do your homework,  build your “TRIBE” and wake up every morning working towards your goal, you will do it.  The sharks and jellyfish will swarm around you, the wind will knock you over, the salt water won’t taste good and the waves may come crushing down on you but after your 4th try, the 5th one will be the charm.

Diana, the first woman to swim around Manhattan and winning many marathons is now the first woman to swim 49 hours from Cuba to Florida.  As she recovers from the swim she wants the world to know, “you can dream at any age” and so can you and no matter what obstacles you face FIND A WAY to GROW UR BIZ!

Carol S. Ritter, Motivational Speaker 

Results Only Business Coach & Featured Writer

www.caroltalks.com

610-442-4545 

www.youtube.com/caroltalks

https://www.facebook.com/pages/CarolCoaches/194664211990

https://www.facebook.com/Caroltalkscom

 

Watch for my new website launch coming soon.

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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Growing Your Biz in 2013 - Deadheads

Guest blog from Carol Ritter of CarolTalks.com

I’ve always wondered where the greatest ideas come from.  What makes an idea work and why do some people have great ideas but somehow they just never leave the ‘great idea’ gate?  

I like to look back on the minimal success of some and the over the top success of others.  It’s always the same, the greatest ideas in the world cannot be great without the TRIBE.  I have worked for some brillant people over the years, watched them manuver through their goals, have plans that are wildly focused but yet sometimes two things were missing;

1. They have no idea how to gather a TRIBE, in some cases they didn’t even want to
2. And, they don’t focus on surrounding themselves with and taking care of great people

If you look up the many definitions of  the word TRIBE, you will find they have one thing in common, a TRIBE is a community, a social group with simular values, interests or common bond.  A good example of this are the Dead Heads who were commited to and followed The Grateful Dead’s music in the 70’s.  The Dead Heads were loyal, obsessed and completely committed to following, listening to and, most importantly, spending money on the Grateful Dead.  

All businesses need Dead Heads.  Loyal, obessed and willing to spend dollars on that obsession.  

So, how do you go from having an out of this world product or service with no 

Dead Heads to a business with an out of this world product or service and a TRIBE?  

Building the CLAN or gathering the TRIBE is not a science but takes complete focus and commitment.

Here we go:

Remember this...the founding members of your TRIBE are your employees! If they don’t have the Dead Head passion and loyalty, there will be no TRIBE

1. Listen to your customers, learn why they love what you do
2. Create situations where your customers feel valued - ask them for advice
3. Take care of people - give them something once and in a while, pay attention to               their needs
4. Just like your plan to improve your product, create a plan for growing your TRIBE
5. Take the focus off of you and your service and put it on them
6. Learn everything about what makes your customer tick so you can transfer that       loyalty to new TRIBE members
7. Don’t ever assume TRIBE members will stay forever, you must nuture them, create new services or products  (or new songs like the Greatful Dead)
8. Recognize creative people and surround yourself with them (creative people sometimes aren’t great rule followers, so you will have to cope)
9. Embrace a true entreprenurial spirit, if you are not passionate about what you do how would you expect the gather a TRIBE
10. Always prioritize, 

1. EXCELLENT PRODUCT OR SERVCE
2. OBSESSION WITH CUSTOMER SERVICE
3. COMMITMENT TO THE TRIBE

YOU JUST CAN’T BE OVER THE TOP SUCCESSFUL WITHOUT THOSE DEAD HEADS! 

Check out my new You Tube page at www.youtube.com/caroltalks

          Watch for Carol’s New Website Launch 

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.

Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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Growing Your Biz in 2013 - Honey Boo Boo

Guest Blog from Carol Ritter of CarolTalks.com

I had the pleasure of attending an educational lecture this week, sponsored by King Spry Herman Freund Faul law firm and Lehigh University’s Center for Developing Urban Education.  Dr. Yong Zhao, internationally known scholar, author and speaker presented Valuing Customization and Creativity in Education in an Era of Standardization.  I thought I was going to an educational lecture, but, in fact, I was at a “Grow UR Biz” with the entrepreneurship spirit lecture.

Dr. Zhao began by sharing with the audience the focus of public education on test scores.  He cited that Asian countries have been outscoring the US in math and science for years.  Interestingly, the countries with the higher Program for International Student Assessment or PISA scores lacked the confidence and creativity to express their entrepreneurial capabilities.  “China wants to be like the US, producing entrepreneurs like Steve Jobs and Bill Gates and the US wants to be like China with high test scores.” said Dr. Zhao.

I wondered if the job market is out of touch with education or is education out of touch with today’s and tomorrow’s job market. Jobs in the US have changed from the standard farming and  manufacturing to creating services and consulting.

His research shows that a very high percentage of college graduates are not working today and are living in their parent’s basements.  Many because the jobs today don’t match the education they received.

He used the example of Kim Kardashian, what does she do?  What is her talent and how was she prepared for the workforce?  Or maybe Honey Boo Boo, what does she do?  What is her talent?  The thing they both have in common is that they have created value which leads to creating jobs.  Honey’s mom and Kim’s mom share Dr. Zhoa’s non-cognitive factors for entrepreneurial success.  They have confidence, they are risk takers, they have passion, they are creative, they are alert to opportunities, unique, and emphatic.  Do their test scores count? Have their scores brought them success and financial comfort?

Three Qualities the New Business owner must have...
1. Creativity
2. An Entrepreneurial Spirit
3. Globally Competency

Three Qualities not necessary for starting a business
1. High Test Scores
2. High Test Scores
3. High Test Scores

A sign hangs high in the human resources department of Apple.  “If you want to be managed, you’re not employable.”  Think about that.   You can learn more about Dr.  Zhao at www.zhaolearning.com

If you want to learn more about Honey Boo Boo, just don’t!

Check out my new You Tube page at www.youtube.com/caroltalks. Watch for my new website launch coming soon.

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND BETTER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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Growing Your Business in 2013 - Grow Up

What did you want to be when you grew up?  Did you want to be a teacher, a chef, an astronaut, or maybe you wanted to be a movie star?  I wonder if you are what you dreamed of being when you grew up.  I’m not.  I never thought about being a motivational speaker or an executive coach.  I worked for a speaker and I remember being in the audience and thinking to myself,  “I could do that” and the rest is history. 

I follow Seth Godin, author of the Purple Cow and marketing expert.  He says, “No kid sets out to make Doritos commercials. No one grows up saying, ‘I want to go into marketing.’  More than ever, though, folks grow up saying, ‘I want to change the world.’ More than ever, that means telling stories, changing minds and building a tribe. You know, it’s marketing.”

Building your tribe is the most important piece of marketing your biz.  I tell my clients all the time, gathering a crowd will be the hardest piece of running a successful event or building your tribe of customers for your biz.  It’s easy to make a magnificent cake, it’s another thing to teach customers to love it, buy it and, most importantly, talk about it. 

This new generation of business owners just might be dreaming about changing the world but without the ability to tell your story and build a tribe nothing will change. 

Did you know....

Growing ur Tribe is key.  How do you do it?  I will give you ideas in my next article, THE TRIBE.

Reinvention is exponential - the time to reinvent is when you are growing.

“You’re either growin’ or your dyin’," CEO of Roto Rooter

Today’s version of cold calling is LinkedIn, bet you didn’t dream about that.

Remember the movie Peter Pan?  He sang the song, I Won’t Grow Up..... sing along, ‘I’ll never grow up, I’ll never grow up, I don’t wanna to be a man, I don’t wanna be a man,  I’ll never grow up, never grow up, not me.”  Sing louder!  This song is upbeat, fun and appealing to the masses, just like your biz should be, you may have grown up but there’s still time for dreamin.  DREAM BIG - DREAM OFTEN AND NEVER GROW UP.

Check out my new You Tube page at www.youtube.com/caroltalks.

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog. Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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Growing Your Business in 2013 - Think Lucky

I’ve heard it all, the answers to the question - what makes an entrepreneur successful?  Strong people skills, belief in yourself, ability to motivate others around you, being money wise, self-confidence and the list goes on.  But, do you need luck or does luck play an important role in your business’s success?  Luck is described as success or failure brought on by chance rather than one’s own actions.  Can you be successful without any luck might be the better question?

I luckily got an email from ArtsQuest the other week and noticed that the Drifter’s, who sing one of my favorite songs, “Under the Boardwalk” were coming to the Levitt Pavilion.  I luckily had the evening free and decided to go.  It was a beautiful night, perfect seats and great friends.  There had to be 4000 people there dancing, singing and just having a good old time. At the start they announced that they would be giving away a free CD and autographed picture of the Drifter’s to anyone who completed their survey. I thought,  ‘smart move.’  I’m a big believer in surveying your customers.  The concert ended and I just about turned around to leave and I heard over the loud speaker, Carol Ritter, you won!  OMGoodness, I won, am I lucky or was it just a coincidence? YOU DECIDE!

According to Richard Wiseman, PHD, a professor at the University of Hertfordshire in England.  "Luck, it is a way of thinking and behaving." He insists that we have far more control over the element—and outcome—of chance in our lives than we realize. In fact, he argues that only 10 percent of life is truly random. The remaining 90 percent is "actually defined by the way you think."

Just maybe there is such a thing as a lucky person or maybe it’s just the fact that they grasp the wisdom of luck and they embrace it.  As a business owner and entrepreneur, are you thinking good luck today or bad luck?

Check out my new You Tube page at www.youtube.com/caroltalks

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.
Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

Carol S. Ritter
Motivational Speaker/Business Coach
www.caroltalks.com
610-442-4545



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Growing Your Business in 2013 - Ping Pong

Guest blog post from Carol Ritter of CarolTalks.com

As a kid, I used to love the game of Ping Pong.  A fun, silly, sometimes very competitive game. It was inexpensive, too.  You didn't need equipment, shin guards, face mask or even a monogrammed t-shirt.  You just needed to know someone who had a table and was willing to host some fun.  I remember learning “the spin serve” a unique serve where you spun the ball before serving to throw off your competition.

I’ve witnessed Ping Pong of another nature just recently.  Yesterday,  I left an envelope in my car that was being repaired because of an accident.  I arrived at the dealership and noticed my car ripped apart and being repaired.  A sign warning that customers cannot enter the garage without a hard hat was prominently hung.  I asked a gentlemen if I could go in and get my envelope, he directed me to the receptionist to get permission.  I went to the receptionist she said I had to go to the person who runs the garage....so I went back to the garage.  Finding no one,  I went in.  I made sure the car was not on a lift and proceeded to get my envelope.  I called my friend and said I got the envelope after an intense game of CUSTOMER PING PONG.  I spent way too much time there with the employees trying to avoid helping me.  Has this ever happened in your BIZ?  I interrupted the guy’s computer work, then I interrupted the receptionist’s quest to find her mid morning snack and the person who runs the garage was missing in action.

This group of employees wore uniforms clearly identifying them, they are in a competitive business and they did everything to avoid helping me.  The moral of the story is; make sure your employees are trained on how to handle customers with questions.  Teach them to get up once in a while and greet the customer instead of sitting there.  And, set the company culture right from the start, customers first, snacks, computers and breaks second.  It’s a competitive world out there, especially if you have perfect the spin serve in your game of PING PONG!

Check out my new You Tube page at www.youtube.com/caroltalks

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.
Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter,  Past President, National Speakers Association Philadelphia

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Growing Your Business in 2013 - Donnie Downer

Guest blog post from Carol Ritter of CarolTalks.com.

I recently returned from the National Speakers Association Convention in Philadelphia.  It’s the place where speakers go to get rejuvenated, to spend time with our peers and to get filled up emotionally and intellectually.

Something happened to me that NEVER happened to me before.  An old friend invited me and a colleague to dinner.  We were catching up and a gentleman came up to our table, spotted an empty chair and said, “May I have this chair?”  I said sure we don’t need it.  He pulled the chair out and sat down!  I said, “I’m sorry but we are having dinner and he said, “So am I”.  We looked at each other amazed and just couldn’t believe a stranger would do this. We already ordered, he asked for a menu and started talking.  “Isn’t life tough?”  “You can’t make money as a speaker in this town.”  It was definitely Donnie Downer.  So we decided to proceed with our dinner and just be polite.  I called the waiter over to confirm that we didn’t know him and we needed separate checks.  The waiter asked if we wanted him removed but by then his food arrived.  He dug into his turkey club and fruit salad, listening to us and continuing with his negative babble.  I guess he was harmless, maybe even lonely, but he did lack something most successful speakers have--CHARISMA.

Did you ever work with someone who everyone wants to be around and many times people wish they could be like?  These people have charisma!  They have the ability to build long lasting relationships, they influence the folks around them in a good way.  The are really good at helping people feel better about themselves and they generally have tons of long lasting relationships.

Just because someone is remarkably charismatic doesn't mean they are successful, as a matter of fact, sometimes it means they are a great interview but a horrible performer.  If you want to “Grow UR Biz”, identifying charismatic people who can perform is a must.  Surround yourself with performers.  The best employees are loyal, charismatic performers.  The reason why?  If you love being around charisma, so will your customers.

Donnie Downer didn't have charisma. I’m not sure what he had but I would be interested in knowing what stranger he will be dining with for breakfast tomorrow.

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND BETTER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com. Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia. 

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Growing Your Business in 2013 - Evil Eye

Guest Blog from Carol Ritter of CarolTalks.com

Just loving vacation time!  Someone told me once that if we worked as hard as we do the week before vacation we would be so much more productive.  I scrambled all week, cleaned up all my emails, returned every call, finished last minute responsibilities and left for vaca feeling like I’m ready to refresh and forget about everything except fun in the sun. 

Until we arrived!

The first day can be stressful, the heat was oppressive (just like the Lehigh Valley).  The place wasn’t cleaned, we were thirsty and hungry and patiently waiting and waiting and waiting.  It got to be 3:30pm and we decided to go to my favorite “green cafe”  Looking for a thirst quenching smoothie and a small salad, I was greeted by the “EVIL EYE.”  I walked in, stood there waiting.  Five servers were sitting at the tables folding napkins, one looked up and shot me the “EYE” again?  I stood, looked around and noticed a sign that they close at 4pm.  EVIL got up and said, “May I help you?”  I was sure I was completely inconveniencing her.  I asked to be seated and she said, “We stop table service at 3:30.” We can get you take out if you want.” All said with an attitude.” I decided to leave, thinking this shouldn’t happen on vacation! 

Next morning, my friends talked me into going back for a fresh “Green Juice.”  It’s vacation, I’ll forgive and forget and move on.  The waitress came outside to greet us, and she could not have been friendlier and the juice was fabulous. 

The real question is who is responsible for the flip flop service?  One day I get the “EVIL EYE” and the next day over the top service with a big smile.  It all begins with the top banana, the owner, the leader, and the decision maker.

Do you have anyone working for you who has the nerve, the audacity, the bad judgement to give someone who provides you with your livelihood the “EVIL EYE?” And, if you do, do you have a solution. 

1. Give them a reasonable chance to correct the situation.

2. Make them financially responsible for the customer complaints, when a customer complains about their treatment, give them a free meal and “Evil Eye” pays.

or, BYE BYE EVIL EYE!

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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Growing Your Business in 2013 - Free Frenzy

Guest blog from Carol Ritter of CarolTalks.com.

Someone very special in my life makes me laugh a lot.  One of his favorite lines is ,“If it’s free, it’s for me!”  Let’s go surfing on the internet to see what we can get for free.  If you have a Facebook account, almost daily a ‘free’ page shows up.  Today it was Unlimited Free Stuff.  I just had to try it.  Bob Evans is giving away a free cup of “BOLD” coffee.  You just click and click again and a coupon shows up good till the end of the month.  We are definitely missing out on free stuff when we don’t investigate this awesome opportunity.  I clicked for free corn chips and guac at Chili’s, I clicked for free Ritz Crackers, and I’m going to click more later today.  We all love free stuff so why don’t we, as business owners, know that?   If it’s free, it’s for all your customers.  It’s time to leverage the “FREE FRENZY”

Carol’s FREE FRENZY Ideas

Facebook - the best opportunity in the world to promote your business or event.  Build a page - it takes about 15 minutes.  Begin with pictures, questions, and then promotions, FREE FRENZY

1.  Join the Lehigh Valley Chamber, the membership dues are low and the value is high, $5,000 high.  Yes, you can leverage $5,000 in value by joining the chamber.  Start today with a FREE Sunday ad in the Morning Call, tomorrow put your company in their monthly magazine - FREE, or go on the radio this Friday on WAEB. FREE FRENZY

2.  Send out press releases for your events, giveaways etc - FREE FRENZY

3.  Purchase a magnetic sign for your car or a car wrap with your website, phone number and email, it’s not free in the beginning but you will get back the cost in business and then it will turn into a FREE FRENZY for years to come

4.  Many times Vista Print offers free business cards (don’t store them, give them away) - FREE FRENZY

5.  Educate people, position yourself as a expert and give away free information - FREE FRENZY

6.  Utilize LinkedIn to promote your business and expertise, make sure it’s up to date and packed full of useful information to appeal to future customers

7.  Last, but certainly not least, build your word of mouth epidemic, share your mission with everyone, invite your customers to write testimonials, throw them up on your website - FREE FRENZY

I clicked again!  This time I’m getting free tea, free vitamins, free detergent and free dog food. Now that’s a FREE FRENZY, try it!

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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Growing Your Business in 2013 - 181.9 Million

Guest blog post from Carol Ritter of CarolTalks.com

Did you know that “181.9 million Americans watched 38.8 billion digital content videos in April 2013.  Media is a $4 billion business that’s expected to reach $9 billion over the next three years,” Kenneth Parks, Chief Marketing Officer of DigitasLBi North America told CMO.com. This year will see a lot of growth in original digital video from the biggest players in media–such as Conde Nast–so buyers and publishers are now committing their money to the medium.  Are you?  Does your business have a marketing plan that includes a budget for media?  Are you marketing your biz in many different venues or are you doing the same old same old.

I recently met someone who has a business on a notable Main Street.  She said to me, “I’m only interested in selling to people in my town.”  I stepped back stunned, recognizing the lack of vision and the ability to see into the future.  Even more interesting, her business is not flourishing, new customers should not only be defined geographically.

The world is changing, and you can sit there and hope for the best limiting your ability to to attract new people or you can take on the future with zest.

1. Build a Business Facebook page, FREE Marketing

2. Definitely hire a media specialist and teach your customers to click and learn preferably with a little entertainment 

3. Design a state of the art Marketing plan with dollars attached

4. Pay attention to what your competition is doing, check out their media

Remember those 181.9 million Americans are just dying to see you and your product live on YouTube.  A $4 billion dollar business is nothing to shake a stick at, get on board, build your business and THINK MILLIONS!

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog. Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND BETTER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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Growing Your Business in 2013 - Beach Bum vs. Beach Beauty

Guest blog from Carol Ritter of CarolTalks.com

Oh, the sweet smell of the ocean and the calming of the beach is what everyone needs in the summertime.  I had to babysit one of my grands in Rehoboth Beach recently and, as you may already know, my customer service experiences range from Beach Beauty to Beach Bum. When I checked into the hotel the staff was overwhelmingly friendly, “we have complimentary breakfast, wine & cheese at 5pm and at 8pm chocolate chip cookies.”  Now I’m impressed, Beach Beauty!  Then she reminds me, “ We also have a free shuttle to the beach.”  You could take away all the other goodies, that shuttle to the beach is my cup of tea.  That’s where we met  Lew,  the most amazing, friendly guy.  He couldn’t wait to tell us about the city as he packed our stuff onto the shuttle and we drove by restaurants he gave us the history and then.....he told us this was something they are trying as a pilot program with bigger and better services to come, BEACH BEAUTY!  The group I was with said, “This is the best hotel I ever stayed in.”  Until the next day.........

Breakfast started at 7:30 a.m.  I arrived at 7:23 and began to get coffee and then decided to take a sticky bun up to my granddaughter’s room.  The woman in charge of the food service came storming into the room.  I said hello and got the obligatory hi, and she immediately ran into the kitchen (she was on a mission) to scold the staff for allowing the breakfast to open 7 minutes early.  It was inappropriate, unnecessary and completely over the top...all over 7 minutes.  But the real issue was me and the other early birds heard the whole thing.  She stormed out of the kitchen and pretty much ruined that glowing reputation for the hotel in about 10 minutes, BEACH BUM!  The guests began to chatter, “did she have to do that to her staff in front of us, what’s the big deal about 7 minutes, wonder if her boss knows how rude she was to us.”  “We love it here, I’m shocked by that behavior, I just might tell the owner.”  I left and came back later with my family.  When we arrived at 8 a.m., the eggs were gone, the french toast was empty and the staff pretty much was taking their good old time refilling the food.  BEACH BUM....

Here’s the scoop, for all the boss’s in the world, hire that flexible, go-with-the flow employee who might have encouraged the 5 early birds to take a muffin.

For all the employees in the world who have to listen to that rage, get a new job and don’t work for someone who is that mean

For all the guests in the world, report this stuff, don’t allow this to continue, she needs to work alone somewhere where she cannot continue to ruin people’s days

For all the business owners in the world, make sure your leadership team is trained and accountable.

Beach Beauties make the world go ‘round, Beach Bums do nothing but continue to spiral into bad customer service, bad reputation and bad performance. Who works in your business, the beauty or the bum?

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.
Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia.

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Growing Your Business in 2013 - The Little Guy

Guest blog post from Carol Ritter of CarolTalks.com.

So many times we forget about “The Little Guy,” amazingly loyal, consistently present but he or she doesn't necessarily bring in a lot of cash flow.  Last week I met with a new friend/colleague.  As I listened, he taught me about his business and the services he provides.  There was one thing he said that resonated with me, it’s something that you rarely hear coming from a business owner.  He stated that he is HONORED to have the trust and loyalty of his customers.  HONORED?  So many times we are honored to be in someone’s presence, or we are honored to be recognized but I've never heard anyone say they are honored that their customers trust them.  I decided to look up the word.  Webster’s says it means a good name or public esteem or the showing of merited respect.  Well, now it makes sense.  Merited respect, earned not assumed is just one part of growing your business but one big part.  He then talked about his “BIG” clients and the smaller ones.  Interestingly, both were valued on the same level even though “The Little Guy” doesn't bring in as much of the bacon.

Small businesses cannot rely on one, two or three “BIG” customers.  The risk is incredibly high and when you lose one, maybe even through no fault of your own, it hurts badly.

Here’s What “The Little Guy” means to your business....

1. Figure out how many “little guys” you need to equal the “BIG” customer revenue
2. The word of mouth epidemic you are creating  is very dependent on “the Little Guy”
3. There’s a chance “the Little Guy” will become a “Big GUY” someday
4. “The Little Guy” may be someone who can help you via advice, exchanges or possibly referrals

If you want to Grow Ur Biz, merited respect for all who walk through the door is not only an idea but a necessity.  That “Little Guy” must be treated the same as the “BIG Guy” because you never know where that business/relationship will lead or, better yet, a “BIG Guy” could be right behind “the Little Guy” with a fantastic referral.  “Little Guys Rock”

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.
Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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Growing Your Business in 2013 - Fix It!

Guest Blog from Carol Ritter of CarolTalks.com

I thought it was simple, you order something, they ring it into the machine and you get it.  STOP thinking that!  I recently went to a coffee shop, I ordered iced regular coffee with cream, I got hot decaf with no cream, I sent it back, I ordered oatmeal with no sugar, I got oatmeal with sugar that looked like wallpaper paste, I sent it back. I ordered an egg sandwich cut in half and I got one whole, I sent it back.  I’m not done yet, I ordered decaf coffee with cinnamon flavor and I got regular with chocolate, I sent it back.  Now, how can that happen to one person - one order- in about 5 minutes?  I was wondering, “how many orders must be wrong in a day?”   I understand most of us are in the people business but I don’t think I’ve ever had that many things go wrong with one simple order.  By the time I left I was frustrated, didn’t enjoy my food and was asking myself WHY didn't I eat at home.  FIX IT!

On the contrary, I worked in New Jersey last week and found a wonderful seafood restaurant.  I walked in and the hostess greeted me with a big hello and seated me within seconds.  The bubbly waitress was at my table within a minute with water in her hand, introduces herself as “in training” and looking forward to serving me.  Every waitress and waiter was dressed in sailor garb, pressed to the nines, a nice touch.  I watched as the servers almost ran from table to table making guests comfortable.  I was so pleased to see over the top service after my coffee experience.  I ordered a salad with dressing on the side, I kept it.  I ordered an unsweetened ice tea with lots of ice, I kept it.  I ordered an entree with no butter on the veggies, in came out right, I kept it and, to top it off, I ordered decaf and got it, kept it.  NO NEED TO FIX IT!

Fix it, owner, manager, leader, vice president or whoever is in charge of the restaurant.  How can that much go wrong in one order and why doesn’t the owner, manager, leader, vice president know they are providing horrible service?  Fix it!  The leadership is clearly responsible for the failure.  Conversely, the restaurant owner, manager, leader, vice president of the seafood house is also reaping the rewards of over the top service.

Everything begins and ends with the leader.  Here is how you fix it..

1. The coffee shop could have offered the meal complimentary
2. Better yet, an apology, didn't even get that
3. A coupon to visit again and get free coffee

The end of the story is, I’m never and I mean never going back, I've told many family and friends what happened and this all could have been avoided just by FIXING IT!  The end of the seafood house story is the waitress at the end brought out a survey, they actually cared enough to ask me what I thought.  I will be going back, the tip went up and I've told many friends and family to go there.  See what happens when you FIX IT!

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.
Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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Growing Your Business in 2013 - You've Got Mail!

Guest Blog from Carol Ritter of CarolTalks.com.

Sometimes email gets a bad rap.  The real question is, does it make more work for you or does it make it easier to communicate with your colleagues and friends?  What do you think?  For my work, I love it.  I can crank out an answer in seconds and I love crossing things off my to-do list.  Then, there’s the junk and the sales (sometimes good sales) and don’t forget the drugs you don’t need or want that they are trying to sell you. 

Remember that movie, You’ve Got Mail?  Tom Hanks and Meg Ryan would rush home to turn on their computers and wait for the mysterious, sometimes humorous emails from each other.  Back then I wonder if they ever thought email would become such a BIG piece of our lives.  Even though I love it, I do have my limits.  Here are my Pet Peeves:

Carol’s 5 Email Pet Peeves - You’ve Got Mail

the fake email dressed up like it’s from a friend and it’s really from a scam artist

the emails that don’t let you unsubscribe but say they do

the class reunion emails from people I did not go to school with

the emails from someone stranded in a foreign country who needs money immediately

and the emails telling me I should join a dating site for people over 55

Now that we are done complaining, here are my ideas for utilizing email in your biz....

Make sure future customers can email you through your free social media-Facebook & LinkedIn

Have your email address on all marketing materials (make it easy to find) - I was recently at a networking event, a guy gave me his business card with no email address on it

Don’t forget to offer free stuff and specials- keep customers coming back

Collect email addresses at your place of business or through networking

I really don’t mind getting emails telling me what’s on sale, where I can get a deal or a nice note from a friend.  I love the fact that I have written documentation of tasks completed and a quick response sometimes saves the day. When it comes to GROWING UR BIZ - email is now a necessity, so turn on your computer, click on your email and see if You’ve Got Mail!

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog. Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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Growing Your Business in 2013 - Carol's Ten Listening Lessons

Guest blog from Carol Ritter of CarolTalks.com

Sometimes what’s on the menu just doesn't work.  We all have special needs when it comes to dining out. I call it “MENU”... You know, you order regular and you get decaf, you order no onions and your salad is loaded with them, you order unsweetened and you get sweetened, or you order well-done and you get medium rare. Sometimes this is due to an honest mistake but many times it’s due to poor listening skills. I've heard more people say, “she’s not listening to me, he’s not paying attention.”

A friend of mine ordered a sandwich with no onions, clearly stating that she cannot eat them and will get sick if she does.  The waiter, not paying attention, orders the sandwich with no onions but then gives her a salad smothered with big purple onions.  Now, if she said she will get sick on onions on the sandwich a person who pays attention would know, no onions on anything, a non-listener doesn't pay attention and it feels like they just doesn't care about you, your needs or your onions.

Listening sometimes, takes thought and practice, try these lessons...

Lesson 1. Pay attention to your customer, make them feel like they are the only one in the room

Lesson 2.  Stay focused on your task

Lesson 3.  Stop Talking - you can’t listen if you are talking

Lesson 5.  Repeat back what the person just said to you

Lesson 6. Make eye contact

Lesson 7. Watch for body language, it’s another way to communicate

Lesson 8. Be emphatic

Lesson 9. Do not judge, help them get to what they need and how you can help

Lesson 10.  Don’t be distracted, the customer can easily identify your lack of interest

Listening requires concentration. Sometimes we get so wrapped up with all the distractions in life we don’t take the time to listen, learn and serve our customers based on what they want, not what we want.  So, don’t cry over onions, just listen. It may even lead to profitable relationship.

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.
Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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Growing Your Business in 2013 - WINNING!

Guest blog from Carol Ritter of CarolTalks.com

Not everything is rosy in running your own small business.  Stuff happens whether you are prepared or not.  Dr. Phil just wrote a new book, “New Rules for Winning in the New World”.  Winning, remember just a few short months ago Charlie Sheen coined the word “winning” in order to tell the world he was in charge and always ahead of the next press release or rag magazine.  Dr. Phil states, “Success is created, and, just as importantly, once obtained, it must be managed and protected. I didn’t see a single success story in which the person at the center, the hero, the victor, didn’t come under some attack at some point. You’ve heard the saying “It’s lonely at the top,” and it’s true”.

In the game of life, being able to identify evil can and can put you in a better position for success.  Even those of us who have been in business for many years can be fooled by someone who isn’t exactly of upstanding character.  Dr. Phil has stated his “Evil Eight” as the way to identify evil before it hits you square between the eyes.  Do you know anyone with these traits?

1) Arrogant entitlement personality
2) Lack of empathy
3) No remorse/guilt
4) Irresponsible/self-destructive
5) Thrive on drama
6) Brag about outsmarting
7) Short-term relationships
8) Live in a Fantasy World/Delusional

A friend of mine recently watched a colleague with all these traits begin to self-destruct.  He will get his way or win at all costs, throwing trusted work-mates under the bus, compulsively lying and bringing his personal life drama into work.  It took almost a year to identify the Evil Eight.  Everything seemed “rosy” in the beginning, then you begin to question the intentions, then you have proof of the betrayal and then it’s time to say good-bye.

Statistics show, on average, it takes two years to get to know someone, because it takes that long for us to reveal our true selves to one another.  If you have a collegue that exhibits even half of these traits, you may want to try this...

Begin to document everything -
Set up the black and white guidelines (example: personal stuff stays personal)
Set up weekly meetings to identify the issues and share soluntions
Let them go if they become the focus of all your employee issues

Winning does not necessarily mean you will be successful, however if you can’t identify these 8 traits and take action on it, I can see WINNING in your future!

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog. Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like Carol on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia
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Growing Your Business in 2013 - Cheers!

Guest blog from Carol Ritter of CarolTalks.com

It’s Little League time! For loyal parents and grandparents it’s time to stand out in the freezing cold, get burned on a sunny day or sit there in the pouring rain just to get a glimpse of a hit, home run or a great catch.  I was driving by a little league field last week and all I heard were Cheers, Cheers, Cheers.  My guess is that someone’s child hit the big one over the fence.

Then the next day I went to a local restaurant and was served the most delicious coffee, I told the waitress how wonderful it was and she told me that I can buy it there, free trade, organic, ground for me or I can grind it at home.  CHEERS, not only did I pay for breakfast, two cups of coffee, muffins to go, but I purchased some Joe for the road.  Hello, she gets it!  What does that mean?  It means that someone in the restaurant family has trained their staff to up-sell their customers, CHEERS.  So, the question is, how do you get your staff to drink the customer service kool-aid.  Here’s some ideas...

1. Reward them for their efforts
2. Raise the expectations, one for all and all for one
3. Make sure the rest of the staff knows who’s selling
4. Appreciate them; not only as employees but as people
5. Come up with new ideas to push product through the door

Baseball says it all, it’s a team effort, they may have a team star at a game but, overall, the whole team benefits by the efforts of one.  CHEERS, and the game is never short of CHEERS.  On occasion, a fan gets irritable but so do your customers.  Does that stop the game?  No, it’s just a little spill while you are running into home plate.

Cheering for your staff is not only good for the moral of the team, it’s a major league idea.

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog. Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like me on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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Growing Your Business in 2013 - Shark Weak

Guest blog from Carol Ritter of CarolTalks.com

If you own a business, I insist you watch Shark Tank on Friday night at 8 p.m. This amazing show hosts the worlds most famous investors. Barbara Corcoran, a real-estate mogul, Mark Cuban, owner of the Dallas Mavericks, Robert Herjavec, founder of 125 million dollar technology company, Daymon John, creator of global fashion brand FUBU, Lori Greiner, the Queen of QVC, and the villain Kevin O’Leary, chairman of O’Leary Funds. The purpose of the show is to help struggling entrepreneurs with money, connections and mentorship.  Each week a number of wanna-be’s show up for their once in a lifetime opportunity to “GROW UR BIZ.”

The wanna-be’s walk, run, jump into the ‘tank’ and present their pizzazz. The SHARKS begin the drill, how many have you sold, what is your market, how much does it cost you to make, is there a patent pending and how much money of your own have you invested. Their answers have everything to do with whether or not they will get a deal.

How about you? Are you SHARK STRONG or SHARK WEAK? Can you answer the questions above and would these SHARKS be interested in your biz? What’s your pizzazz, your WOW factor?

A a small business owner recently said to me, “business is so slow.” I offered suggestions, he had little response. Summer is approaching, the SHARKS are ready to attack, if your biz is SHARK WEAK you may want to consider a jump into the SHARK TANK

Take more time to network, get out of the office
Hold events at your biz - bring people in 
Hold customer appreciation days - give something away
Promote your pizzaz, up your marketing 50%
Join a “Mastermind Group”  for idea sharing and problem solving

BTW, Lori Greiner, QVC, recently paid $150,000 for 65% stake in ReadeRest, a magnetic reading-glasses holder. The end of the story is $3.5 million in sales on QVC and climbing.

This wanna-be entrepreneur is now SHARK STRONG, how about you?

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog. Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com  Like me on  Facebook at Caroltalks and CarolCoaches!  Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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Growing Your Business in 2013 - To What Degree?

I was cruising to my grandson’s Lacrosse game and listening to talk radio. The show was hosted by a financial consultant and he was talking about young people who graduate from prestigious schools with prestigious degrees and have no plan and no job. He then quoted research that stated that only 2% of MBA graduates have a plan for the future. That is a staggering statistic. I find that more often than not when I work with organizations, no plan is in place.

Do you have a plan for your business? Do you take time to plan? If you have a plan, do you have a plan to implement that plan? Or, are you just wishing and hoping?

When I begin to coach a new client, I ask where do you want to be in 3, 6 and 12 months. Many times they never thought to plan even in a short term.

Here are my 7 easy steps to begin a business plan:
1. Ask yourself where you want to be in 3-6-12 and 24 months (goals)
2. Write an executive summary (describe you biz, who are you and what do you do)
3. Think about your position in the community (Position yourself for a share of the market)
4. Design an outline with benchmarks (a sliding scale of accomplishments)
5. Look at the strengths and weaknesses of your competition (build on that)
6. Describe Inside Operations - how will your company function day to day
7. Design a budget including income and expenses

I like to use the word “action plan” instead of plan. Put this document into action, make it a living document, visit it once a month, change your course when things go wrong (and they will).

To degree or not to degree is not the question, with or without the degree, without a plan you have no idea where you are going! Think about his, “Never look back unless you are planning to go that way.” Henry David Thoreau, “Unless commitment is made, there are only promises and hopes; but no plans.” ― Peter F. Drucker

Carol serves as a featured writer for the Home News and the Lehigh Valley Chamber Blog.
Carol is an accomplished professional speaker, coach and educational consultant specializing in innovative leadership, outrageous fundraising, million dollar marketing, and building organizational alliances throughout the country.  Carol’s creative  leadership with bullet proof ideas for recruiting MORE MEMBERS, MORE MONEY AND TER LEADERS. www.caroltalks.com 610-442-4545 tellkids@aol.com. Like me on  Facebook at Caroltalks and CarolCoaches! Carol S. Ritter, Immediate Past President, National Speakers Association Philadelphia

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