Tuesday, March 6, 2012

E-mail marketing - still relevant, if you do it right

I was just talking to a Chamber member who was interested in taking advantage of our discounted E-mail marketing agreement with Constant Contact (members can get a 20% discount off of a six-month contract, or 25% off of a full-year).  He eagerness to get started reminded me of something: despite the effectiveness of Social Media, E-mail marketing remains a powerful and effective way of getting your message out - provided that you do it right.

Here are some tips to do just that:

1.  Use a professional service:  A professional service can do things that you just cannot do on your own, including allowing for opt-outs, tracking statistics, automatically importing your website design/color scheme, creating an attractive template to use, and more.  This works a lot better than anything you could design on your own in Outlook!

2.  Get permission - or else:  Under most circumstances, you do have to get permission from someone before adding them to an E-mail list - otherwise, you risk violating the CAN-SPAM act.  This could get you fined, or worse!  Also, always make sure that you have a method that allows people the opportunity to opt-out of getting your E-mails.

3.  Content matters:  You have to sell in an E-mail marketing campaign, but don't let that be the only thing you try to do.  As always, provide value to your E-mail blast - give tips, provide advice, etc - and also have an easy to find, actionable way by which your potential customers can take advantage of your services.  Using your E-mail too frequently for sales with dilute its effectiveness.

4.  Have realistic expectations:  Are only 25% of your customers opening your E-mail?  Don't worry - that's pretty good!!  The amount varies from industry to industry, but generally speaking, having more than a 15-25% open rate is great.

5.  Subject lines matter:  Be straightforward and don't try too had to sell.  Don't use all caps, don't use too many exclamation points, and be grammatically correct.  Your subject line will largely determine if your E-mail is opened - here's some more info on effective subjects.

Those are some of our thoughts - what about you?  Any good tips to share?
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