Job Opening - Membership and Communications Director at Brookside Country Club

Brookside Country Club is a thriving family-oriented country club located in the western portion of Pennsylvania’s Lehigh Valley, one of the fastest growing areas in the Mid-Atlantic. Founded in 1929, BCC is a full service country club with an 18 hole championship golf course and full practice facilities, an Olympic size swimming pool, 6 tennis courts (2 year-round), fitness center and extensive dining and meeting facilities.  Brookside’s mission is to create a sense of community among its members by providing the highest quality services and facilities in a long-term fiscally responsible manner. 

Brookside is looking for a results-oriented Membership and Communications Director to represent the Club in its membership growth, retention and relationships with members and guests.  In addition, this person will be responsible for communications through the monthly newsletter, club website and emails to keep the members current on events and information pertaining to their Club. 

This position reports to the General Manager and works with the Membership Committee to achieve the goals, objectives and strategic plans of Brookside Country Club.

Membership and Communications DirectorResponsibilities: 

I.  Planning:

• Plans and implements strategies to meet Club membership goals working in conjunction with the General Manager and the Membership Chairperson.
• Conducts trend analysis and offers recommendations and programs accordingly.
• Follows up on telemarketing efforts, member referrals, leads from staff, newspaper articles, neighborhood developments, mailing lists, etc.
• Determines which markets should be canvassed for qualified individuals to complete and maintain prospective member database in conjunction with the General Manager and Membership Chairperson.
• Researches the need for on-going sales efforts in regard to changes in demographics, increased competition and fluctuations in membership levels.
• Tracks the success of all membership recruitment activities.
• Helps develop departmental budget for membership and entertainment.  Takes corrective action when necessary to meet budgetary goals. 

II. Membership

• Produces membership information packets for distribution to potential qualified candidates.
• Hosts prospective member functions and presents membership information at those functions.
• Conducts tours for prospective members.
• Conducts orientation programs for new members.
• Processes all requests for membership.
• Assists prospective members in fulfilling application requirements.
• Develops and assures that established procedures for processing prospective member’s applications are consistently followed.
• Maintains the Club’s database of member files.
• Maintains past and potential membership candidate files.
• Responsible for maintaining confidentiality of all member information. 

III. Committees

• Serves on the Membership Committee, develops reports and provides other information as needed to the committee.
• Interacts with the local community through the Chamber of Commerce, Rotary and other community organizations to market and network the Club.
• Attends management and staff meetings as scheduled.

IV. Communication

• Coordinates the development and production of the Club’s newsletter.
• Maintains the Club’s website and mobile website.
• Maintains Clubs member bulletin boards.
• Maintains Clubs recognition plaques.
• Undertakes special projects as requested by the General Manager.
• Posts pictures of events on website and around Club.
• Other job duties as assigned by management. 

Qualifications: 

• Bachelor’s Degree
• Minimum of 3 years of relevant experience preferred
• Professional, enthusiastic, outgoing and engaging personality
• Excellent written and verbal communication skills with ability to deal effectively with all levels of management, co-workers, members and prospects.
• Strong computer skills.
• Exceptional creativity and organizational skills
• Ability to multi task and meet guidelines
• Willingness to work a flexible schedule
• Be self-motivated

Position available immediately.

Please email all inquiries, cover letters and resumes to:

 Robert H. Anen, CCM- General Manager at ranen@bcc1929.org

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